How does it work?
Book in two clicks; our smart system handles the rest. Here it is, step by step.
STEP 1
Choose location and service
Pick the service you need, your home type and the date. No counting windows, no long forms. The price updates instantly with every choice, and you see the exact total before paying.
STEP 2
Let the system find your cleaner
Smart matching weighs distance to your address, availability, rating, punctuality and your past preferences. It suggests the most suitable cleaner — or you can pick one yourself.
STEP 3
Confirm and pay securely
Pay by card, Apple Pay or Google Pay. Payment is taken when you book; the cleaner’s earnings are not released until a waiting period after the service. Refund requests are handled by our support team.
STEP 4
Track it and repeat
Follow your cleaner’s status live and message them. For the next cleaning, just say “same as last time” and rebook in one tap.
Payment, cancellation and support
The terms worth knowing before you book. These answers come from the same source as the FAQ page.
Payment
- When is my payment taken?
- Payment is taken when you book. The cleaner’s earnings do not become withdrawable until a waiting period after the service is complete. If you report a problem, our support team looks into it.
- Which payment methods do you accept?
- Credit and debit cards, saved cards, Apple Pay and Google Pay. Business customers can opt for consolidated monthly invoicing.
Cancelling
- What are the cancellation terms?
- You can cancel your booking with one click from your account; for a different date you need to create a new booking. For a refund on a paid booking, please contact support; our refund terms are being put in writing.
If something goes wrong
If anything goes wrong during or after a service, you can reach our support team directly.